We provide worldwide delivery services. Once you have entered the delivery address, you would be informed with the delivery charges.
Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.
Your order will be delivered via the most suitable carrier, dependent on size and weight.
Tracking No is available for you to receive a shipping confirmation via e-mail and with a tracking link for your parcel, so you could follow its journey to your doorstep.
We are not liable for any involving cost of customs duties or sales taxes for international order(s).
Once your order has passed your local Custom Duty, it would then be passed on to an internal postal service, according to standard delivery procedures.
If you are not present when your package arrives, the carrier will leave a card informing you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange your order delivery.
Shipping period for cities in Europe would take two (2) to five (5) business days, whereas other countries would take between four (4) to fourteen (14) business days depending on the courier company.
Please be advised that on any public holiday dates in your country, deliveries would not be made. In this instance, please expect your order to arrive in the next business day.
We work closely with our shipping partner to minimize the potential impact of delays on our domestic and international customers. However, while we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
In the event whereby we cannot deliver to certain postcodes, we suggest that you select a different shipping destination, or alternatively, you can contact our customer care team at info@pokestock.com to personally assist you on this matter.
During the time of transit your purchase is the couriers responsibility, Therefore we are not responsible for any damage caused during transit. We also require a signature for any goods delivered. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms delivery and is accountable for the package.
This policy is only applicable for purchase made from Pokestock.com. Item(s) purchased through other channels are not entitled to this policy.
