Return / Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@pokestock.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@pokestock.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Shipping

We provide worldwide delivery services. Once you have entered the delivery address, you would be informed with the delivery charges.

Shipping charge would be advised on your final amount of purchase before proceeding with the full transaction.

Your order will be delivered via the most suitable carrier, dependent on size and weight.

Tracking No is available for you to receive a shipping confirmation via e-mail and with a tracking link for your parcel, so you could follow its journey to your doorstep.

We are not liable for any involving cost of customs duties or sales taxes for international order(s).

Once your order has passed your local Custom Duty, it would then be passed on to an internal postal service, according to standard delivery procedures.

If you are not present when your package arrives, the carrier will leave a card informing you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange your order delivery.

Shipping period for cities in Europe would take two (2) to five (5) business days, whereas other countries would take between four (4) to fourteen (14) business days depending on the courier company.

Please be advised that on any public holiday dates in your country, deliveries would not be made. In this instance, please expect your order to arrive in the next business day.

We work closely with our shipping partner to minimize the potential impact of delays on our domestic and international customers. However, while we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.

In the event whereby we cannot deliver to certain postcodes, we suggest that you select a different shipping destination, or alternatively, you can contact our customer care team at info@pokestock.com to personally assist you on this matter.

We insure each purchase during the time it is in transit until it is delivered to you. Thus, we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Please note, that if no signature is collected upon the package arrival, you agree to our terms and conditions and, confirm that we can leave your package(s) outside the premises at the shipping address provided by you without obtaining a signature for proof of delivery. Please be aware, that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur.

This policy is only applicable for purchase made in Pokestock.com. Item(s) purchased through Pokestock.com shall not be entitled to this policy.

 

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